SOLACE MOBILE

Effective Date: 08/01/2025 | Last Updated: 08/01/2026 | Version 1.0

Solace Mobile ('we,' 'us,' or 'our') is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights as a customer. By using our website or services, you agree to this policy.

1. Information We Collect

1.1 Information You Provide

When you book services or create an account, we collect:

Contact information — name, email address, phone number
Service address — where you would like service performed
Vehicle information — year, make, model, and partial VIN as needed
Payment information — processed securely through our payment processor; we do not store full card numbers
Account credentials — username and password
Service notes — any special instructions, known vehicle conditions, or access information you provide

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical data, including your IP address, browser type, device type, operating system, pages visited, and referring website. We use this information to understand how our site is used and to improve the booking experience.

1.3 Cookies & Tracking Technologies

Our website uses cookies — small files stored on your device. We use:

Essential cookies — required for the booking system to function; cannot be disabled
Analytics cookies — such as Google Analytics, to understand website traffic and behavior
Functionality cookies — to remember your preferences and auto-fill forms

You can manage non-essential cookies through our cookie consent tool or your browser settings. Note that disabling essential cookies will prevent you from completing a booking.

2. How We Use Your Information

We use your information for the following purposes:

To schedule, confirm, and perform services at your location
To navigate to your service address and communicate with you about your appointment
To process payments and maintain service records
To respond to questions, resolve issues, and support warranty claims
To send appointment reminders and service updates (transactional communications)
To send promotional offers, seasonal reminders, and maintenance tips — with your consent only
To analyze and improve our website, scheduling system, and service quality
To comply with legal obligations and protect our business

What we do NOT do:

We do not sell your personal information to third parties
We do not rent or share customer lists with marketers
We do not use your vehicle information for any purpose other than providing and improving your service

3. How We Share Your Information

We share your information only in limited circumstances:

Service Providers

We use trusted third-party vendors to operate our business — including payment processors, booking software, email and SMS platforms, website hosting, and accounting services. These vendors are contractually required to protect your information and may only use it for the specific purpose for which it was shared.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or when necessary to protect the safety of our customers, employees, or the public.

Business Transfers

If Solace Mobile is acquired or merged, your information may transfer to the new entity. We will notify you in advance, and your information will remain subject to this Privacy Policy.

4. Data Security

We implement industry-standard safeguards to protect your personal information:

SSL/TLS encryption for all data transmitted to and from our website
Secure, PCI DSS-compliant payment processing — full card numbers are never stored by us
Limited employee access to personal data on a need-to-know basis
Background checks for technicians and employees
Regular review of security practices

No system is 100% secure. In the event of a data breach affecting your personal information, we will notify you promptly and comply with all applicable New Jersey data breach notification requirements.

5. Your Rights & Choices

5.1 Access & Correction

You may access, review, or correct your personal information at any time by logging into your account or contacting us at [privacy@solacemobile.com]. We will respond to requests within 30 days.

5.2 Marketing Opt-Out

You can opt out of marketing emails by clicking 'unsubscribe' in any marketing message, replying 'STOP' to text messages, or updating your preferences in your account. You cannot opt out of transactional messages, such as appointment confirmations and service updates, as these are necessary to provide our services.

5.3 Account Deletion

To request deletion of your account and personal information, email contact@solacemobile.com. We will delete or anonymize your data within 30 days, except where retention is required by law (for example, financial records are kept for 7 years per IRS requirements).

5.4 New Jersey Residents

As a New Jersey resident, you have the right to know what personal information we hold, to request correction or deletion, and to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at [privacy@solacemobile.com].

6. Data Retention

We retain your personal information for as long as necessary to provide services and meet legal obligations:

Active customer accounts — for the duration of your relationship with us
Service and vehicle records — 3 to 5 years after last service
Financial transaction records — 7 years (required by law)
Marketing preferences — until you opt out or 2 years of inactivity

After retention periods expire, information is securely deleted or anonymized.

7. Children's Privacy

Our services are intended for adults only. We do not knowingly collect personal information from individuals under 18 years of age. If we discover that a minor has provided us with personal information, we will delete it promptly. If you believe a child has submitted information through our site, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites, such as parts suppliers, review platforms, or social media. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the 'Last Updated' date at the top of this document and may notify active customers by email. Your continued use of our services after any update constitutes acceptance of the revised policy.