SOLACE MOBILE

Terms & Conditions

Effective Date: 08/01/2025 | Version 1.0

By booking services with Solace Mobile (the 'Company,' 'we,' 'us,' or 'our'), you ('Customer') agree to these Terms & Conditions, which govern all mobile vehicle maintenance services we provide. If you do not agree, please do not use our services.

1. About Our Services

Solace Mobile provides mobile vehicle maintenance at customer-designated locations in Northern and Central New Jersey. We travel to your home, workplace, or other approved location. We do not operate a physical repair shop.

Services we provide:

Battery replacement
Engine and cabin air filter replacement
Wiper blade replacement
Exterior bulb replacement
Tire pressure checks and adjustments
Seasonal checkups (Summer-Ready & Winter-Ready packages)
Basic safety checks
Check engine light code reading — informational only, not a diagnostic service

Services we do NOT provide:

Major mechanical or engine repairs
Advanced diagnostics or computerized vehicle reprogramming
Brake, suspension, exhaust, or transmission work
Bodywork, paint, or collision repair
Any service requiring a vehicle lift or specialized shop equipment

2. Booking & Scheduling

2.1 Online Booking

All services are booked through our website. By completing a booking, you confirm that you are at least 18 years of age, that you own the vehicle or have the vehicle owner's explicit authorization to request service, and that all information provided is accurate.

2.2 Appointment Confirmation

Appointments are not confirmed until you receive written confirmation from Solace Mobile by email or text. We reserve the right to reschedule due to severe weather, technician emergencies, parts availability issues, or unsafe site conditions. We will notify you as promptly as possible and offer alternative times.

2.3 Service Location Requirements

You are responsible for providing a safe, accessible workspace. The location must be legal to park and work at, provide level and stable ground, allow adequate clearance around the vehicle (minimum 3 feet), have sufficient lighting, and comply with local ordinances and any HOA or property management rules. If conditions are unsafe or unsuitable, our technician may decline or discontinue service. See Section 7 for full workspace requirements.

3. Pricing & Payment

Pricing is provided at booking and covers labor, company-supplied parts (where applicable), and travel within our service area. Any additional charges, such as extended travel, premium parts, or same-day service, will be communicated and approved by you before we proceed. Payment is collected electronically upon service completion. All prices are subject to applicable New Jersey sales tax.

4. Customer Responsibilities

To help us deliver the best service, you agree to:

Disclose all known pre-existing vehicle conditions, damage, or warning lights
Confirm you are the vehicle owner or have owner authorization in writing
Be present (or have an authorized adult present) for the duration of service
Provide safe access to the vehicle, including keys, access codes, and gate entry as needed
Keep pets secured and children at a safe distance from the work area
Ensure the service location meets our workspace requirements (Section 7)

If you provide your own parts, you assume full responsibility for part quality, compatibility, and authenticity. We will provide a labor-only warranty on installation, but we cannot warrant parts supplied by the customer, and we reserve the right to refuse installation if a part appears defective, incompatible, or unsafe.

5. Cancellation & No-Show Policy

5.1 Customer Cancellations

We understand that plans change. Our cancellation fees are as follows:

24 hours or more before appointment — No charge; full refund if prepaid
4–24 hours before appointment — 50% of service fee
Less than 4 hours before appointment — 75% of service fee
Same day, after technician has departed — Full service fee; no refund

To cancel, call or text us with your booking confirmation number. Cancellation timestamp is determined by when we receive your request.

5.2 No-Shows

If you are not present and reachable at the scheduled time and location, the appointment is considered a no-show after a 15-minute grace period during which our technician will attempt to contact you. The full service fee applies. Repeated no-shows may result in a prepayment requirement or account suspension.

5.3 Company Cancellations

If we cancel due to weather, technician emergency, or other operational reasons, no fees apply and you will receive a full refund or the option to reschedule at no charge.

6. Refund Policy

Refunds are issued in the following circumstances:

Cancellations within the timeframes above
Service cancelled by Solace Mobile for any reason — full refund
Billing errors or duplicate charges — immediate correction
Service quality deficiencies covered by our workmanship warranty — re-performance preferred; refund considered if re-performance does not resolve the issue

Refunds are not available for:

Completed services that were performed to standard
Pre-existing vehicle conditions discovered during service
Parts failures covered by manufacturer warranty (replacement applies, not refund)
Electronic system resets resulting from battery service — this is a normal occurrence
No-show and late cancellation fees
Customer-supplied parts

Refund requests for service quality issues must be submitted within 7 days of service.

7. Service Area & Workspace Requirements

7.1 Service Area

We serve Northern New Jersey, including Bergen, Essex, Hudson, Morris, Passaic, and Union Counties, and surrounding areas. Locations outside our standard service area may be subject to a travel fee disclosed at booking.

7.2 Workspace Standards

For service to proceed, the workspace must meet all of the following:

Legal parking or designated service area on private or public property
Level, stable ground (paved preferred; no steep slopes, mud, or standing water)
Minimum 3 feet of clearance on the service side of the vehicle
Adequate lighting if service occurs after dusk
Compliance with HOA rules, property management policies, and local ordinances
No active traffic, fire lanes, or posted no-parking zones

7.3 Weather

We may reschedule due to heavy rain, snow, ice, temperatures below 15°F or above 100°F, severe weather warnings, or other conditions that create safety hazards. No fees apply for company-initiated weather cancellations.

7.4 Right to Decline

Our technician has final authority to assess site safety and may decline service if conditions do not meet our requirements. In such cases, no fee is charged, and we will work with you to reschedule.

8. Warranty Policy

8.1 Workmanship Warranty — 30 Days

We warrant that services will be performed in a workmanlike manner. If our installation causes a defect, we will re-perform the service at no charge within 30 days of the original service date. This warranty covers labor only.

8.2 Parts Warranty — Manufacturer Terms

All company-supplied parts are new and carry the manufacturer's warranty (typically 6–60 months depending on part type). We facilitate warranty claims and will install a replacement part at no labor charge within 30 days of original service. After 90 days, parts remain under manufacturer's warranty but a labor fee applies.

8.3 Exclusions

Warranties do not cover pre-existing conditions; damage from accidents, misuse, or modifications after our service; repairs performed by another party; customer-supplied parts; vehicle electronic resets; or check engine light code reading (an informational service with no warranty).

9. Liability & Disclaimers

9.1 Pre-Existing Conditions

We work on used vehicles with unknown histories. We are not responsible for pre-existing damage, hidden defects, or mechanical failures unrelated to our specific service. Simple maintenance may reveal — but does not cause — underlying problems.

9.2 Electrical Systems

Battery disconnection and reconnection may reset vehicle computer systems, including radio presets, clock, and other electronic configurations. This is an expected consequence of battery service. We are not responsible for reprogramming vehicle electronics or for electrical faults that become apparent after service.

9.3 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY NEW JERSEY LAW, SOLACE MOBILE'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OUR SERVICES SHALL NOT EXCEED THE AMOUNT PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING VEHICLE DOWNTIME, TOWING COSTS, RENTAL EXPENSES, OR LOST INCOME, EXCEPT WHERE CAUSED BY OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

9.4 Third-Party Property

We carry general liability insurance. We are not responsible for incidental contact with driveways, curbs, or landscaping that occurs during normal service activities and does not constitute negligence. We are liable only for direct property damage caused by our proven negligent acts.

9.5 Informational Code Reading

Check engine light code reading is an informational service only. We provide code numbers and general descriptions; this is not a comprehensive diagnostic. Codes identify system areas, not specific failed components. Clearing codes does not repair underlying issues.

10. Indemnification

You agree to indemnify and hold harmless Solace Mobile, its owners, employees, and agents from any claims, losses, or expenses (including reasonable attorneys' fees) arising from your misrepresentation of vehicle ownership or authorization, failure to disclose known vehicle conditions, unsafe service location conditions, violations of local laws or ordinances, installation of customer-supplied parts, or breach of this Agreement.

11. Insurance & Licensing

Solace Mobile is licensed and insured in New Jersey. We maintain commercial general liability insurance, and proof of insurance is available upon request. You are responsible for maintaining your own vehicle insurance. Our services, when performed to manufacturer specifications, do not void your vehicle warranty.

12. Governing Law & Disputes

This Agreement is governed by the laws of the State of New Jersey. Any disputes will be subject to the exclusive jurisdiction of the state or federal courts in New Jersey. We encourage you to contact us directly first at contact@solacemobile.com to resolve any concerns informally. Any legal claim must be brought within one (1) year from the date of service.

13. General Provisions

This Agreement, together with our Privacy Policy, constitutes the entire agreement between you and Solace Mobile regarding our services. We may update these Terms at any time; changes will be posted with an updated effective date. Continued use of our services constitutes acceptance. If any provision is found unenforceable, the remainder continues in full force. Our failure to enforce any right is not a waiver of that right.